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FAQ

For Wine Bags

Can this bag really keep drinks cold?

Yes! Our wine bags use an insulated design. All you need to do is pre-chill your wine, and you don't even need to add a separate ice pack, our bags will keep your wine cold for hours.

What wines can be accommodated?

Tirrinia wine bags are designed according to standard sizes, so each bag can hold the regular size 750ml bottle of wine. The two bottle, three bottle wine bags are based on this regular size wine bottle. There are also some special designs, so please pay attention to the detailed description of the item you are looking at, and feel free to contact us if you are not sure.

What is the material of the bag?

Most of the Tirrinia wine bag body selection of canvas, will be spliced with some leather, such as the handle part.

PU insulation and 5 mm PE foam padding are used inside to achieve leak-proof and thermal insulation.

For Tirrinia Blankets

Can everone wear the Onesize of Hoodie Blanket?

Tirrinia hoodie blanket (adult size) is currently an oversize design, loosely based on a size 6XL hoodie. This design is ideal for the perfect fit for those 14 years and above and fits teens to adults.
The hoodie blanket easily accommodates people up to 200 pounds and is perfect for some people who wear larger sizes.

How should I wash the blanket?

Have you been living, sleeping, and eating in your Tirrinia 24/7 for the past three weeks without removing it once to go in the shower (hopefully)? Instructions on how to take absolutely perfect care of your hoodie can be found on the fine print tag sewn into one of the inner pockets.

If hand washing is preferred, we suggest using cold water along with a mild detergent that won't fade colors and is gentle enough for both wool and silk fabrics.It should then be air dried absolutely flat.

If machine washing is preferred, than it should only be done gently and with cold water as recommended until such time as it must be laundered.

Machine dryers should never be used if at all possible because this will cause shrinkage.

Dry cleaning is never advised either since chemicals involved may damage both the fabric and design permanently.

To extend the life span of your product by as much as possible, we recommend following all above directions precisely!

Shipping, Returns & Exchanges

How long will it take for me to receive it?

We will ship within 2-5 business days. Delivery time varies depending on the logistics method, you can choose the delivery method you want when placing your order.

What is the return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Learn more about return policies HERE.

What if I receive the wrong item or a damaged item?

We are very sorry for any inconvenience caused to you. Please contact us directly at the email address (help@tirrinia.net) upon receipt of the item, attaching a picture of the error to explain the details. We will get back to you as soon as possible to resolve the problem.

Others

Do you offer wholesale or bulk purchase discounts?

Our items are only sold on our online store, which means they can’t be resold. If you're looking to make a bulk personal purchase, please email us at help@tirrinia.net.

Can I send an order as a gift?

Tirrinia is the perfect gift! You can order one direct for that lucky man or woman in your life by entering their address as the shipping address.

Get in touch

Have questions about your order, or a general enquiry?