How can we help?

FAQ

Can I customize it?

We are able to help to ship our standard products to the customize store/shop you desired, but unfortunately, due to the company policy, we currently not offering any type of the customization.

Do you ship internationally?

We will ship to the United States and Canada.Β To ship to the rest of the country, please contact our customer support.

Can I resell it?

You can ask customer service by email with the product you want to resell and we will make a specific assessment based on the information you provide.

For Wine Bags

Can this bag really keep drinks cold?

Yes! Our wine bags use an insulated design. All you need to do is pre-chill your wine, and you don't even need to add a separate ice pack, our bags will keep your wine cold for hours.

What wines can be accommodated?

Tirrinia wine bags are designed according to standard sizes, so each bag can hold the regular size 750ml bottle of wine. The two bottle, three bottle wine bags are based on this regular size wine bottle. There are also some special designs, so please pay attention to the detailed description of the item you are looking at, and feel free to contact us if you are not sure.

What kind of packaging? Is there a gift bag?

It is currently packaged in a clean plastic bag.

How do I know their size?

Some product detail pages include product size, which is the official data given by the factory, you can also ask customer service by email for more detailed information.

Whether there are gifts / accessories sent with the wine bag?

Some of the wine bags will come with a strap, other accessories can be found on the official website.

Is there a place for wine glasses other than where the bottle is located?

Some of the wine bags are designed with nylon straps to hold the wine glasses, which you can learn about on the product detail page.However, avoid putting too many wine glasses to avoid improper placement and breakage.

Can this go on plane?

According to the FAA, it's all about the alcohol content! Alcohol less than 24% alcohol by volume (ABV) or 48 proof, like most beers and wine: For carry-on you are limited to containers of 3.4oz or less that can fit comfortably in one quart-sized, clear, zip-top bag.

In the case of wine bags, it depends on the weight of your luggage, which is subject to airport regulations.

Can this be locked?

The are no locks on the bag. If you had a real small lock with key you could probably put it through the small holes in the zipper.

Where is this made?

Where is this made?

How long does this keep wine cold for?

It can keep your wine cold for hours,whichΒ depends on the temperature, weather conditions, volume of the wine, etc. When you put ice packsΒ in the wine bag, it keeps the wine colder better.

Is the divider removable?

Some dividers are removable, you can check the product detail page or ask customer service via email.

What is the material of the bottom? Is it able to support enough wine?

Most of the Tirrinia wine bag body selection of canvas, PU insulation and 5 mm PE foam padding are used inside to achieve leak-proof and thermal insulation.It can support 1-6 bottles of wine when the capacity allows.Please check the product detail page or ask customer service with the product model number.

Can be put into the ice cubes?

Some of the wine bags are completely leak-proof and will not leak when the ice melts, but some of them are not leak-proof, so we recommend that you use ice packs instead of ice to prevent the wine bags from leaking.

Will the wine and wine glasses together be damaged?

It depends on how you place your wine glasses and bottles. We do not recommend putting in wine glasses, and when you have to place them, we recommend putting bubble wrap to prevent them from breaking under impact.

How do I clean it?

Some wine bags support machine washing and hand washing. If the stain is not too serious, you can use a soft cotton cloth with warm water to do a partial wipe. If it is more serious, you can use neutral detergent and soft brush to clean, wash it with water and hang it to dry in a cool and ventilated place.You can refer to the product details page or consult customer service with the product.

Do I need to put the bag in the refrigerator first to keep the wine warm?

You don't have to put the bag in the freezer first; you can put ice packΒ in the wine bagΒ or chill the wine first, which will keep the wine cold.

Can I fold it up and pack it when I travel?

Yes, you can fold this tote flat. When you want to use it just put your hand inside and push it back in shape.

Can I put champagne in it?

It depends on the size of the bottle and the size of the wine bag.Please check the product detail page or ask customer service with the product model number.

Can I put a bottle opener in the outside pocket?

Some of the wine bags have bags on the outside that you can put your bottle opener in.

How should I take care of it?

After use, avoid exposing the wine bag to sunlight; after washing, put it in a cool place to air dry it.Different products are maintained in different ways, you canΒ check the product detail page or ask customer service with the product model number.

What is the outside material of the bag made of?

Most of the Tirrinia wine bag body selection of canvas, will be spliced with some leather, such as the handle part.The outside of the canvas material has a slight waterproof effect.You can refer to the product details page or consult customer service with the product.

Will the material inside the wine bag peel off?

It is sturdy and durable with PU insulation and 5 mm PE foam padding inside. Under normal circumstances, it does not peel off easily if not pierced with sharp objects or violently damaged.

Can it be embroidered or have a monogram put on it with vinyl?

We are able to help to ship our standard products to the customize store/shop you desired, for more details please ask customer service via email.

For Lunch Bags

What is the material of the lunch bag?

Different lunch bags are made up of different materials and may consist of polyester, PE foam,Β or synthetic leather. You can find out through the detail page, or ask customer service by email.

How long will this keep foods cold?

It can keep your food cold for hours, which depends on the temperature, weather conditions, volume of the wine, etc. When you put ice pack in the lunch bag, it keeps the wine colder better.

Can I put this bag directly in the refrigerator or freezer?

You don't have to put your lunch bag in the fridge/freezer,Β you can just put ice packs in your lunch bag to keep it cold.

Can I wash the bag?

Most lunch bags can be gently folded and washed in water, and its interior and surface materials are easy to clean. You can also gently wipe the surface. Different products have different materials, you can refer to the product details page or consult customer service with the product.

Is it water resistant?

Most of the Tirrinia lunchΒ bag body selection of canvas, will be spliced with some leather, such as the handle part.The outside of the canvas material has a slight waterproof effect.A part of the body of the lunch bag is made of waterproof fabric, details can be found on the corresponding details page or ask customer service by email.

Is the interior wipe-able?

The inside of the lunch bag is made of easy-to-clean material. We recommend wiping with cold water and a soft cotton cloth.

How can i clean it?

You can use water and a soft cotton cloth to gently wipe.

Can I put ice in it?

Some of the lunch bags are completely leak-proof and will not leak when the ice melts, but some of them are not leak-proof, so we recommend that you use ice packs instead of ice to prevent the lunch bags from leaking.

Is it really waterproof?

It depends on the style of the lunch bag, you can check the product description or ask customer service via email.

Is the lunch bag BPA-free?

We carefully choose the material of the lunch bag,Β different products contain different materials, you can check the product details page or contact customer service for details.

Is the tape sturdy?

Strap is composed of leather or canvas, multiple stitching at the interface, sturdy and durable.

Shipping, Returns & Exchanges

What courier can I choose?

For US domestic customers, we usually offer UPS or USPS base on availability. For International customers, will be vary by the countries. Please contact us for more detail regarding the carrier selections.

How do I track my order?

You can check the logistics number according to the order confirmation email, or please contact our customer service with your order number, we will be able to locate the order for you.

Where do you ship from?

We ship uniformly from CA, USA.

Can I change my shipping address?

Only when the item is not shipped yet. Please contact customer service via email soon as you canΒ and we will help you change the shipping address.

How long will it take for me to receive it?

We will ship within 2-5 business days. Delivery time varies depending on the logistics method, you can choose the delivery method you want when placing your order.

What if I receive the wrong item or a damaged item?

We are very sorry for any inconvenience caused to you. Please contact us directly at the email address (help@tirrinia.net) upon receipt of the item, attaching a picture of the error to explain the details. We will get back to you as soon as possible to resolve the problem.

What can I do if my order is lost?

You can ask the customer service agent via email and weΒ will try to help you with your troubles.

What is the return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Learn more about return policies HERE.

Is there shipping insurance?

We don’t offerΒ shipping insuranceΒ at this moment.

How long does it take to process my return or exchange?

Generally speaking, the returnΒ or exchangeΒ processing cycle is about 5 businessΒ days, depending on the courier time and various objective factors, you can track the progress by contacting customer service.

How long will it take for the refund amount to be credited back to my account?

Shopify will usually successfully refund your original account within 10 business days, depending on the progress of the negotiation and Shopify policies, details of which can be found by contacting customer service via email.

Others

What payment methods do you offer?

In general, weΒ support American Express, Apple pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Shop Pay.

How do I use the discount code?

You can enter your discount code on the final payment page and the platform will automatically discount it.If you need any help, you can contact customer service via email.

Is the discount code not working?

It is possible that you have entered an invalid discount code, for details you can ask the customer service agent via email and Tirrinia will try to help you with your troubles.

Can I send an order as a gift?

Tirrinia is the perfect gift! You can order one direct for that lucky man or woman in your life by entering their address as the shipping address.

Do you offer wholesale or bulk purchase discounts?

Our items are only sold on our online store, which means they can’t be resold. If you're looking to make a bulk personal purchase, please email us at help@tirrinia.net.

Get in touch

Have questions about your order, or a general enquiry?